Complaints

In the unlikely event that you are unhappy with any aspect of our service, you may complain in the first instance to me so that I can try to put things right. If you are still not satisfied with the response you may raise your complaint with this firm’s partner who is responsible for client care and complaints, Ms A Charles-Edwards.

You will receive an acknowledgement of your complaint in writing and a full explanation within six to eight weeks of the date we receive it. If you are still dissatisfied with the response you may wish to complain in writing to the Legal Ombudsman. With effect from 1 February 2013, the time limit for making a complaint to the Legal Ombudsman has been increased to 6 years from the date of the act or omission on which the complaint is based, or 3 years from when the complainant should have known about the complaint (if the act or omission took place before 6 October 2010 or was more than 6 years ago).

For the avoidance of doubt, the time limits for the Legal Ombudsman accepting a complaint are: within 6 months of receiving a final written response from us about your complaint, and no more than 6 years from the date and of the act/omission, no more than 3 years from when the complainant should have known there was cause for complaint.

The address of the Legal Ombudsman is: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Tel: 0300 555 0333. E-mail: [email protected] Website: www.legalombudsman.org.uk.

Please note that the Legal Ombudsman’s Rules are subject to amendment periodically and if you wish to bring a complaint to the Legal Ombudsman, you should refer to the version which is in force at that time.

The Rules can be accessed at: http://www.legalombudsman.org.uk/aboutus/scheme_rules.html.

Alternatively, you may contact the Solicitor’s Regulation Authority with your complaint:

Contact centre:

The Cube, 199 Wharfside Street,

Birmingham,

B1 1RN

Telephone: 0370 606 2555

Email: [email protected]